• Account Coordinator

    Job Locations US-CA-West Hills
    Posted Date 2 weeks ago(1/7/2019 1:38 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    The Caesarstone Managed Program Coordinator will oversee a subset of affiliated retail customers and the related fabricators sub-contracted by Caesarstone to provide administrative and customer service support to those retail customers and fabricators. This is a day-to-day hybrid customer service, administrative support and data entry role to ensure smooth sales procedures.



    • Data accuracy: Ensure data imported into systems (Portal and Oracle) is complete and accurate.
    • Material deliveries: Coordinate slab shipments to Managed Program fabricators.
    • Consignment inventory management: Ensure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment shipments are timely.
    • Accounts receivable: Monitor Managed Program stores’ AR aging reports to ensure funds are collected in accordance with established payment terms.
    • Accounts payable: Monitor fabricators’ AP reports to ensure funds are paid in accordance with established payment terms.
    • Issue resolution: Manage an array of issues surrounding the custom countertop process. Receiving issues from retailers and fabricators, identifying the appropriate corrective action, and seeing through resolution to customers’ satisfaction. This will entail occasional interaction with the homeowner / end user.
    • Reviewing KPIs: Monitoring / evaluating fabricator performance and working jointly on opportunities to improve.
    • Product knowledge trainings: Occasional travel to affiliated retailer customers for employee training sessions.
    • Other miscellaneous: This is a diverse role with ever-evolving responsibilities, requiring a willingness to take on new, challenging tasks as they arise.


    Minimum requirements

    • Excellent communication skills, both written and verbal, with a problem-solving attitude
    • Detail oriented with strong organizational skills
    • Time-management skills, able to multitask and prioritize numerous concurrent tasks
    • Customer service experience
    • Excellent computer skills (MS Office in particular)
    • Ability to both cooperate well as a team member and function efficiently on individual work

    Preferred requirements

    • Oracle or other ERP system experience
    • Proficiency in Microsoft Excel
    • Inventory management experience
    • Bachelor’s Degree in Business Administration or similar field
    • Three years of account coordination or management experience


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