• Sr. IT Specialist

    Job Locations US-NC-Charlotte
    Posted Date 3 weeks ago(9/27/2018 11:08 AM)
    Job ID
    Regular Full-Time
    # of Openings
    Information Technology
  • Overview

    Caesarstone USA, Inc. is searching for a Sr. IT Specialist to serve as a subject matter expert, focused on the forward movement of the company. This position is responsible for coordination with external vendors and contractors on IT-related infrastructure and development as well as consultation within the IT department regarding internal fixes and/or efficiency controls. The successful candidate will be a responsive, highly productive professional with the ability to work autonomously as well as effectively engage with IT team members, vendors and internal customers at the multiple United States facilities.


    Essential Functions:

    • Technical support of IT hardware and software 
    • Dedicated support / management of IT functions for east coast and west coast teams
    • Maintain, troubleshoot, and repair all computer related hardware and software issues
    • Respond to issues distributed through the IT Support ticketing system; push out to appropriate IT team member, as necessary
    • Document and report system issues to the Senior Information Systems Manager
    • Use skills as a seasoned, experienced professional, with a full understanding of industry best practices, to resolve a wide range of issues 
    • Hardware / Software installation and upgrades 
    • Manage implementation of Information Systems projects and initiatives, as assigned
    • Provide updates to the ticketing system to aid in the management of hardware and software inventory to ensure accurate asset control and proper deployment and maintenance of IT resources
    • Srategic Planning 
    • Participates in strategic planning with the entire IT team, focusing on future technological advances and systems infrastructure supporting the strategic objectives of the organization   



    Skills, Competencies, & Other Qualifications:

    • Competent in critical thinking and root cause analysis
    • Strong communication skills (Team and Management) with strong customer facing (End-User) skills (both verbal and written).
    • Excellent Customer Service relationship building skills
    • Ability to work effectively in a remote team atmosphere
    • Ability to handle various responsibilities simultaneously with minimal supervision
    • Ability to prioritize multiple projects
    • Working knowledge of current Microsoft Windows operating systems
    • Working knowledge of VMware 5.x and 6.x
    • Working knowledge of Microsoft Windows Active Directory
    • Working knowledge of current Microsoft Office365 and Skype for Business
    • Knowledge of WAN, LAN, and Wireless Networks
    • Able to work after hours and on weekends as needed or required.
    • Ability to follow maintenance and performance guidelines
    • Must have the legal right to work in the United States
    • Manage own time, designated priorities, and resources to achieve goals


    Required Education and Experience Levels: 

    • Bachelor’s Degree or equivalent proven experience in the field
    • 3+ years of experience in the VMware 5.x and 6.x
    • 3+ years of experience in the Microsoft Active Directory
    • 3+ years’ experience in an Enterprise-level support environment providing hands on technical support in a Wintel environment
    • 3+ years of solid experience with Windows 7, Windows 10, Windows 2008 R2 , Windows 2012 R2 and Windows 2016
    • 3+ years of experience in the repair of PC laptops and desktops.
    • 2+ years’ experience in a Microsoft Office365 environment
    • Extensive Knowledge of all Microsoft Product Platform Installations, Configuration, Maintenance, Troubleshooting, Operating systems, Upgrading, and Recovery Solutions
    • Ability to build, configure, deploy and troubleshoot desktops, laptops, printers
    • Working knowledge of Android and Apple iPhone provisioning
    • Working knowledge of enterprise VoIP systems, such as Avaya or Cisco
    • Working knowledge of ConnectWise or other Enterprise level support ticketing systems


    Interpersonal Skills: 

    • Able to demonstrate flexibility, in both process modifications, as well as, working hours depending upon organizational needs
    • Show initiative and a continual positive attitude, always, especially when dealing with problems or challenging End-User issues
    • Strong follow-up skills
    • Must be highly motivated, organized and a true team player with the ability to assimilate and learn new technologies
    • Proven track record of effectively working independently
    • Ability to prioritize workloads within each day
    • Critical thinking, analytic and problem solving skills
    • Willingness to travel to other Caesarstone locations, as required
    • Proficient in English


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed