• Sr. IT Specialist

    Job Locations US-NC-Charlotte
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-1392
    Type
    Regular Full-Time
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Caesarstone USA, Inc. is searching for a Sr. IT Specialist to serve as a subject matter expert, focused on the forward movement of the company. This position is responsible for coordination with external vendors and contractors on IT-related infrastructure and development as well as consultation within the IT department regarding internal fixes and/or efficiency controls. The successful candidate will be a responsive, highly productive professional with the ability to work autonomously as well as effectively engage with IT team members, vendors and internal customers at the multiple United States facilities.

    Responsibilities

    Essential Functions:

    • Technical support of IT hardware and software 
    • Dedicated support / management of IT functions for east coast and west coast teams
    • Maintain, troubleshoot, and repair all computer related hardware and software issues
    • Respond to issues distributed through the IT Support ticketing system; push out to appropriate IT team member, as necessary
    • Document and report system issues to the Senior Information Systems Manager
    • Use skills as a seasoned, experienced professional, with a full understanding of industry best practices, to resolve a wide range of issues 
    • Hardware / Software installation and upgrades 
    • Manage implementation of Information Systems projects and initiatives, as assigned
    • Provide updates to the ticketing system to aid in the management of hardware and software inventory to ensure accurate asset control and proper deployment and maintenance of IT resources
    • Srategic Planning 
    • Participates in strategic planning with the entire IT team, focusing on future technological advances and systems infrastructure supporting the strategic objectives of the organization   

     

    Qualifications

    Skills, Competencies, & Other Qualifications:

    • Competent in critical thinking and root cause analysis
    • Strong communication skills (Team and Management) with strong customer facing (End-User) skills (both verbal and written).
    • Excellent Customer Service relationship building skills
    • Ability to work effectively in a remote team atmosphere
    • Ability to handle various responsibilities simultaneously with minimal supervision
    • Ability to prioritize multiple projects
    • Working knowledge of current Microsoft Windows operating systems
    • Working knowledge of VMware 5.x and 6.x
    • Working knowledge of Microsoft Windows Active Directory
    • Working knowledge of current Microsoft Office365 and Skype for Business
    • Knowledge of WAN, LAN, and Wireless Networks
    • Able to work after hours and on weekends as needed or required.
    • Ability to follow maintenance and performance guidelines
    • Must have the legal right to work in the United States
    • Manage own time, designated priorities, and resources to achieve goals

     

    Required Education and Experience Levels: 

    • Bachelor’s Degree or equivalent proven experience in the field
    • 3+ years of experience in the VMware 5.x and 6.x
    • 3+ years of experience in the Microsoft Active Directory
    • 3+ years’ experience in an Enterprise-level support environment providing hands on technical support in a Wintel environment
    • 3+ years of solid experience with Windows 7, Windows 10, Windows 2008 R2 , Windows 2012 R2 and Windows 2016
    • 3+ years of experience in the repair of PC laptops and desktops.
    • 2+ years’ experience in a Microsoft Office365 environment
    • Extensive Knowledge of all Microsoft Product Platform Installations, Configuration, Maintenance, Troubleshooting, Operating systems, Upgrading, and Recovery Solutions
    • Ability to build, configure, deploy and troubleshoot desktops, laptops, printers
    • Working knowledge of Android and Apple iPhone provisioning
    • Working knowledge of enterprise VoIP systems, such as Avaya or Cisco
    • Working knowledge of ConnectWise or other Enterprise level support ticketing systems

     

    Interpersonal Skills: 

    • Able to demonstrate flexibility, in both process modifications, as well as, working hours depending upon organizational needs
    • Show initiative and a continual positive attitude, always, especially when dealing with problems or challenging End-User issues
    • Strong follow-up skills
    • Must be highly motivated, organized and a true team player with the ability to assimilate and learn new technologies
    • Proven track record of effectively working independently
    • Ability to prioritize workloads within each day
    • Critical thinking, analytic and problem solving skills
    • Willingness to travel to other Caesarstone locations, as required
    • Proficient in English

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